Help Section
How can we help?
Find answers, report issues, or reach out for support. We usually respond within a few business days.
General
Basics, getting started, and account setup.
Report Something Wrong
Bugs, abuse, spam, or unsafe content.
Collaboration
Co-trips, sharing, and community etiquette.
Verification
Verified badge requirements and status.
Account
Privacy, security, and deletion requests.
FAQs
How do I create my first trip?
Choose Create a trip. Add your start, finish and any stops, check the map and travel modes, then give the trip a name. Captions and other details are optional. Preview the post before sharing, or use Save draft to come back later.
What is a Remix?
Remix makes your own editable copy of an existing trip. It keeps the route and details as a starting point while leaving the original untouched.
How do I edit or delete my trip?
Open the trip and use the edit or delete actions. Only the owner (or admin) can remove a trip.
Why can’t I see someone’s trips?
If a profile is private, their trips won’t be visible to others. You can still follow them.
How do I change my username?
Usernames are unique and tied to your account. If you need a change, contact support with a clear reason.
Why isn’t my verification badge showing?
Verification appears after approval. If your request is pending, it will update automatically once reviewed.
How long does verification take?
Most requests are reviewed within 3–5 business days. Some requests can take longer.
What qualifies for verification?
We look for authenticity, notability, and clear identity. Complete your profile to improve your chances.
What should I do if I find a bug?
Report it through Contact Us with steps to reproduce and screenshots if possible.
How do I report abuse or unsafe content?
Use Contact Us and select Report Something Wrong. Include links and details so we can investigate.
Can I collaborate on a trip?
For now, you can share a trip link or remix it into your own editable copy.
Why can’t I sign in?
Confirm your email link, check spam, or try a different device. If it persists, contact support.
How do I delete my account?
Go to Settings and use Delete Account. If you need help, contact support with your username.
Do you show my real name?
No. We display usernames only. Your real name is not shown on trips or profiles.
Can I make my profile private?
Yes. Toggle privacy in Settings. Private profiles hide trips from public view.
How do likes and follows work?
Likes boost visibility, and follows let you keep up with creators. Both are tied to your account.
How do I contact the team?
Use the Contact Us page and choose a reason. We respond via the email you provide.